What is Total Workforce Management?
A strategic approach that gives organizations complete visibility and control over all types of workers — whether they’re full-time employees, contractors, freelancers, or temporary staff.
A Unified Approach to Workforce Management
Traditionally, companies manage these groups separately (HR handles employees, Procurement handles contractors). This creates silos, making it hard to see the full picture of who works for the organization, where they are, what skills they bring, and how they contribute.
TWM eliminates that gap by unifying data, systems, and processes so companies can manage their entire workforce from one place.
Managed Service Provider (MSP) Programs
MSP acts as a central partner that oversees every aspect of contingent workforce management, including:
- Vendor coordination: Managing relationships and performance across multiple staffing suppliers.
- Compliance and risk management: Ensuring contracts, onboarding, and labor laws are properly handled.
- Process standardization: Streamlining hiring, invoicing, and reporting processes.
- Cost optimization: Negotiating better rates, reducing administrative overhead, and eliminating inefficiencies.
- Data and analytics: Providing real-time visibility into workforce trends, spending, and performance.
An MSP program through CAP Global means you gain a trusted partner who handles the complexity of managing external talent — allowing your internal teams to focus on core strategy, innovation, and growth. It’s not just about managing vendors; it’s about creating a smarter, more agile workforce ecosystem that drives real business results.